Privacy Policy

Last updated: November 15, 2026

This policy explains how Motus Help Desk ("we", "us") handles information collected through fmcsamotus.help. We are an independent private filing-assistance service and are not affiliated with, endorsed by, or part of FMCSA or USDOT.

Information we collect

When you submit a form we collect what you provide: name, phone, email, company name, state, USDOT or MC number, the step you are stuck on, and your message. Our hosting provider may log basic technical data such as IP address, browser type and pages visited.

What we do not want

Please do not send passwords, Login.gov codes, Social Security numbers or images of your ID. We will never ask for your Login.gov password or codes.

How we use information

• To respond to your request and provide services you ask for.
• To contact you by phone, text or email about your request, as you consented.
• To prepare and submit filings you authorize.
• To keep business records and prevent fraud.

Sharing

We do not sell your personal information. We share it only with service providers who help us operate (such as form, email and customer-management tools), with agencies or process agent companies when you ask us to file for you, or when the law requires it.

Texts and calls

If you consent, we may contact you by phone or text. Message and data rates may apply. Reply STOP to opt out of texts at any time, or email us to stop calls.

Retention and security

We keep information only as long as needed for these purposes or as the law requires, and use reasonable safeguards. No method of internet transmission is completely secure.

Your choices

You can ask to access, correct or delete your information, subject to legal record-keeping duties. Residents of some states, including California, may have additional rights; contact us to use them.

Contact

Motus Help Desk
Email: [LEAD EMAIL]
Phone: [PHONE]