Terms of Service

Last updated: November 15, 2026

1. Who we are

Motus Help Desk is a private company that helps motor carriers and other registrants prepare registration filings. We are not a government agency. We are not affiliated with, endorsed by, or part of FMCSA or USDOT, and we have no special access to Motus or to FMCSA staff.

2. You can do this yourself

You can use Motus directly at no charge beyond government fees. Our fees are for preparation, review and support, and are separate from and in addition to government fees, insurance premiums and process agent charges.

3. Steps only you can take

Some steps, such as Login.gov sign-in, the identity check and certifications, must be completed by you. We will not ask for your passwords or sign-in codes, and you should never share them.

4. Your information

You are responsible for giving accurate and complete information. Filings are based on what you provide, and inaccurate information can cause delays, rejection or penalties.

5. No guarantee of outcome

FMCSA and other agencies decide whether and when to approve filings. We do not guarantee approval or any processing time.

6. Fees and refunds

Service fees are quoted before work begins. Government fees are set by the agencies and are generally non-refundable once submitted. Refunds of our service fee, if any, follow your written quote.

7. Not legal advice

Content on this site is general information and is not legal, tax or insurance advice.

8. Limitation of liability

To the extent the law allows, our total liability for any claim relating to our services is limited to the service fee you paid us for the service at issue.

9. Changes

We may update these terms. The date above shows when they last changed.

10. Contact

Motus Help Desk
Email: [LEAD EMAIL]
Phone: [PHONE]